Three ways to reach us

Myempire Casino help that answers in minutes

Pick live chat, e-mail or phone and a person answers around the clock, every day of the week.

Get help now Licensed MGA/B2C/823/2017

Paid today

663,553 NZ$

2,112 Players online

Malta Gaming AuthorityLicensed MGA/B2C/823/2017, audited by iTech Labs and GLI.

9-minute average payoutNZ$40M paid weekly, NZ$82,000 maximum withdrawal.

256-bit TLS encryptioneCOGRA alternative dispute resolution, C-69807 Malta.

Faster answers, fewer clicks

Choose how you reach a human

Use this block when a screen has stopped making sense and you want a human reply.

Chat to us now

Live chat suits a stuck deposit, a vanished bonus credit or a quick question about your account, and an agent normally replies within three minutes, day or night.

Start chat

Before you send documents

E-mail is best for documents, screenshots and anything you want in writing, sent to [email protected], which usually gets an answer within six hours.

Write in

Urgent trouble on your account

Phone connects you to our New Zealand line on +64 9 911 5378 in NZST, best for urgent account lockouts, and most calls are answered within two minutes.

Call now

Sorting this from home

Do you support players in New Zealand?

After reading this, you will know the local number, time zone, regulator and where to get gambling help.

Reach us

New Zealand phone+64 9 911 5378

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/823/2017

Help lines

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation

Myempire Casino asks for a few details first

Keep these five items ready and no one has to send you back for them.

Registered e-mail address on your account
Your player ID or nickname
Screenshot or note of the issue
Payment method and amount involved
Photo ID and proof of address files

Your issue has its own inbox

Straight to the team that fixes it

Read this once and you will send your message to the team that handles it first time.

Your account

General support[email protected]

Document checks[email protected]

Money matters

Deposits and payouts[email protected]

Other matters

Complaints[email protected]

Privacy and personal data[email protected]

Partnerships and business[email protected]

Know who holds your money

Company, licence and written contact

Read this when you want to check who stands behind the account you play on.

Company

Legal nameMyempire Casino Ltd.

Company numberC-69807 (Malta)

Registered addressSpinola Road, Sliema

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/823/2017

Written contact

Support e-mail[email protected]

Reach out beyond the casino when play stops feeling fun

Gambling problems need people who are not paid by a casino. Three New Zealand organisations work outside our business and take your call without judging you, whatever Myempire Casino account you hold.

Gambling Helpline New Zealand. A free national phoneline and online service for anyone in New Zealand worried about their own gambling or someone else's.

The Problem Gambling Foundation. Counselling and public education built around gambling harm, with support for families and whanau across the country.

Multi-Venue Exclusion Programme. A scheme letting venues and players bar someone from gambling venues across a whole district, not just one site.

Learn more

Mid-query

Settle your support question in a minute

Covers the hours, languages, license and verification answers Kiwi players ask before they get in touch.

trustWhat if my issue hits at 3am on a Sunday?+

Chat and phone lines run around the clock, so a Sunday night question or a public holiday glitch still reaches a person. Reply times hold steady after dark: live chat about three minutes, phone about two. Email is queued overnight but answered within six hours.

trustWhen does my account actually close?+

Request closure from live chat and the team confirms it in writing, usually within a few minutes of the conversation. Any pending withdrawal is paid to your verified balance first, and the login stops working once closure is processed. Duplicate accounts found later are closed too.

trustWhere do I find help in Finnish or German?+

Support answers in English, German, Finnish and Norwegian, so a Kiwi accent and a Nordic one both get help. English is the default on chat, email and phone. Say the language you prefer at the start and you are routed to the right agent.

trustHow long has the license been running?+

Myempire Casino Ltd. holds Malta Gaming Authority license MGA/B2C/823/2017, running since 2017 under company number C-69807. The regulator sits outside New Zealand, which is why the site runs on 256-bit TLS and is audited by iTech Labs and GLI.

trustWhere do I send my ID and proof of address?+

Verification is completed in about twenty-six hours from the moment your documents land. Photo ID, proof of address and a payment card image are the three files the team checks. Send them to the verification inbox instead of chat and the clock starts immediately.

trustDo I need to complain before contacting the regulator?+

Escalate to the complaints inbox and keep the chat transcript or email thread handy so the case is traceable. If the reply still falls short, you may take it to the Malta Gaming Authority, the regulator on the license, after the internal step. Nothing moves forward without your written complaint first.

trustDo I need to give a reason for a data request?+

Email the privacy inbox to ask for a copy of everything held on you, or to have it deleted where retention rules allow. The request comes back to your registered address so nobody else can pull your data. Verification and payment records may stay for legal reasons after an account closes.

Answer times

Straight answer on when we reply

This block settles how fast each channel replies and which hours it runs.

Live chat

Live chat hoursAvailable around the clock

First chat replyThree minutes

All hours shown inNZST

E-mail

E-mail address[email protected]

E-mail replySix hours

Phone

Phone number+64 9 911 5378

Phone waitTwo minutes

When you are still unhappy

What happens if support cannot fix it?

Finish reading and you will know exactly where to take a complaint and how far it can go.

Still stuck after chatting

Write to the support team with your account details, the dates and what you expected to happen. Keep the reply, because the next steps lean on the record it creates.

Did they explain the decision?

Support looks into your case and answers with what they found. Allow the usual e-mail reply time, then read the outcome before deciding whether the answer fits.

Ask for a manager review

Ask the agent to pass your case to a manager for a second look. A manager reviews the whole thread and comes back with a final position on the matter.

A regulator on your side

Take your case to the Malta Gaming Authority once the internal path is finished. The regulator holds the licence that lets Myempire Casino operate and can review a dispute.