Play with a ceiling in place

Play that stays a pastime: responsible gambling at Myempire Casino

Gambling here is 18+ only, and every Myempire Casino account carries the tools that keep play a pastime: deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set a limit now

Malta Gaming AuthorityLicensed MGA/B2C/823/2017, audited by iTech Labs and GLI.

Quick facts

Who do I contact about limits and exclusion?

For readers who want the essentials confirmed before they touch a single setting.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/823/2017

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Your tools

A busy week, and a calmer account

The worry that a casino keeps the brakes for itself, when the settings sit with you.

Set it before, not after

A deposit limit caps how much you can put in over a chosen period, and it is worth switching on before a weekend that tends to get long. Decide the figure while you are calm, not after a losing session.

Choose your stopping point

A loss limit stops the night at a figure you chose in advance, so a rough run cannot quietly eat the rest of the month. Put it on if you know your mood follows your balance.

Clock watching, without the clock

Session reminders nudge you at a set point so time does not slip away unnoticed. Switch them on if you play late or lose track when the tables stay busy.

When a break must hold

Self-exclusion closes your own access to the account, and it is the right tool when limits keep getting loosened and play has stopped feeling like a pastime. In New Zealand there is no national self-exclusion register, so this is set here, inside your casino account.

Is this still the evening I planned?

A reality check brings your time and spending back into view at intervals you choose, and it is worth switching on when sessions have started to blur together. Keep it on alongside a limit for the fuller picture.

Setting up

Set your ceiling in four short steps

Useful the moment you have a figure in mind and want it to stick.

Finding your settings

Sign in and open the settings area of your account, where the responsible gambling controls are grouped. Take a moment to check your registered email is current, because confirmations arrive there.

Three ways to cap your play

Pick deposit, loss or session time, depending on what you want to cap. Deposit and loss limits deal with money, while session time and reminders deal with the hours you spend.

Which period did I choose?

Enter the figure or the length of session, then choose whether it applies each day, week or month. Check the period carefully, since a monthly limit and a weekly one behave very differently.

Saved, and then checked

Save the setting and then look again at the account page to confirm the limit is displayed against your play. If anything looks wrong, our team is on live chat, email and phone around the clock.

Support lines

Free support across Aotearoa

A short look at the three free services that take the weight off your own shoulders.

Gambling Helpline Aotearoa

Trained staff answer this national line at any hour, day or night, and nothing you say leaves the call; relatives and friends are welcome to ring as well, and a free text option is available. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, along with peer and cultural support, runs across a network of clinics nationwide; appointments can be arranged by freephone on weekdays or by text, for players and for family. pgf.nz

Safer Gambling Aotearoa

Written for people who gamble and for the households around them, this Health New Zealand information site explains how harm shows up, offers practical tips and points to local support. safergambling.org.nz

Play that used to relax you, now costing more

Spotting these early is far easier than unpicking them later, and nobody needs to wait for a crisis before acting. Your account holds a limit and a pause for exactly this moment, and setting one now is the first step.

Read through these and see how many sound familiar from the past few weeks.

Spending longer than you meant to
Chasing a loss with another deposit
Hiding your play from family
Borrowing money to keep playing
Feeling restless when you cannot play
Deposits creeping past what you planned
Play crowding out sleep or work

Keep the under age out, and the family in

Checked first, paid later. Registration asks for a date of birth, and play starts only once identity is confirmed. A passport or licence image is also requested before the first withdrawal is released.

Can I lock the family device? Gambling blocking software on a shared phone or laptop filters betting sites before a child or teenager reaches them. Install it yourself and keep the settings under your own login.

Speak first, advise the helpline. Talk about money and worry plainly, without accusing anyone. Gambling Helpline Aotearoa takes calls from relatives as well, on 0800 654 655, around the clock.

Choose between a pause and a full stop

Closed for a while, not forever. A time-out shuts you out of play for a stretch of hours or days, and you start it yourself from the settings in your account. Nothing is deleted: your balance and history stay put while access is closed.

Set a lasting closure. Longer closing of access, running up to two years, is arranged inside your Myempire account from the same settings area. Once it begins it is final for the period you chose, and support staff cannot lift it early.

Where a national register would sit. New Zealand keeps no national register of excluded players, so your account is the place where a stop is put in writing. If the harm reaches further than one site, the national helpline can guide your next practical step.

Support and limits

Before the limit, after the worry

Clearing up the details of limits and time away, in the calm way Myempire Casino prefers.

Do the limit settings still work if I sign in on my phone?+

Yes. Money and time limits sit in the same account page on the mobile version and the desktop one. A deposit limit you set at home follows you to the phone, so the same figure applies wherever you sign in.

If I exclude myself with you, does that cover the other casinos?+

No. New Zealand keeps no national exclusion register, so a self-exclusion set here holds only inside your Myempire Casino account. To step away from other operators too, arrange a separate exclusion with each of them directly.

Can the Gambling Helpline advise someone worried about a relative?+

Yes. The Gambling Helpline Aotearoa takes calls from family members as well as players, day and night, and the call costs nothing. Problem Gambling Foundation counsellors also see relatives, with support offered in person, by phone or by text.

I picked a weekly amount that feels too tight now. Can it be changed?+

Limits can be adjusted later from the same section of your account, without contacting support. Treat the first figure as a chosen ceiling rather than a trial, and pick a number you are content to live with for a while.

Once my exclusion is under way, can it be lifted before the period ends?+

No. A self-exclusion stays in place for the whole period you selected and cannot be cut short, which is exactly what makes it dependable on a hard day. When the period finishes, your access returns without any paperwork from you.